{"id":97004,"date":"2015-01-31T09:19:53","date_gmt":"2015-01-31T08:19:53","guid":{"rendered":"https:\/\/italydreamdesign.com\/en\/guida-per-il-cliente\/"},"modified":"2024-04-02T16:11:31","modified_gmt":"2024-04-02T14:11:31","slug":"customers-guide","status":"publish","type":"page","link":"https:\/\/italydreamdesign.com\/en\/customers-guide\/","title":{"rendered":"Customer&#8217;s guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"97004\" class=\"elementor elementor-97004 elementor-84821\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52472ea4 e-flex e-con-boxed e-con e-parent\" data-id=\"52472ea4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6183b4d elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"6183b4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1021\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1021\" aria-expanded=\"false\">Your account<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1022\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1022\" aria-expanded=\"false\">Account management<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1023\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1023\" aria-expanded=\"false\">Newsletter management<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1024\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1024\" aria-expanded=\"false\">How to place an order<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1025\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1025\" aria-expanded=\"false\">Cart<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1026\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1026\" aria-expanded=\"false\">Payment<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1027\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1027\" aria-expanded=\"false\">Shipment<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1028\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1028\" aria-expanded=\"false\">Warranty<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1021\" aria-expanded=\"false\">Your account<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1021\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1021\" tabindex=\"0\" hidden=\"false\"><p><strong>Why I should have to sign in?<\/strong><br \/><a href=\"https:\/\/italydreamdesign.com\/wp-content\/uploads\/ico-guida-registrazione.gif\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright size-full wp-image-86292\" src=\"https:\/\/italydreamdesign.com\/wp-content\/uploads\/ico-guida-registrazione.gif\" alt=\"ico-guida-registrazione\" width=\"300\" height=\"300\" \/><\/a>We recommend to every visitor to sign in on our website.<br \/>According to some data included in your account, while browsing or moving items in your cart (also during a simulation), you\u2019ll get immediately the final price and the possible added transport costs (which depend also by geographical destination area).<\/p><p><i class=\"fa fa-chevron-circle-right\"><\/i>\u00a0Aren\u2019t you registered yet?\u00a0<a class=\"button small secondary\" href=\"https:\/\/italydreamdesign.com\/en\/my-account\/edit-account\/\" target=\"_blank\" rel=\"noopener\">SIGN UP NOW<\/a><\/p><p><i class=\"fa fa-chevron-circle-right\"><\/i>\u00a0If you already created your account\u00a0<a class=\"button small secondary\" href=\"https:\/\/italydreamdesign.com\/en\/my-account\/edit-account\/\" target=\"_blank\" rel=\"noopener\">LOGIN NOW<\/a><\/p><p><i class=\"fa fa-chevron-circle-right\"><\/i>\u00a0Forgot your password?\u00a0<a class=\"button small secondary\" href=\"https:\/\/italydreamdesign.com\/en\/my-account\/lost-password\/\" target=\"_blank\" rel=\"noopener\">PASSWORD RECOVERY<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1022\" aria-expanded=\"false\">Account management<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1022\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1022\" tabindex=\"0\" hidden=\"hidden\"><p>If you already created your account and want to modify it, you can do it here.<\/p><p><a class=\"button small secondary\" href=\"https:\/\/italydreamdesign.com\/en\/my-account\/edit-account\" target=\"_blank\" rel=\"noopener\">EDIT ACCOUNT<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1023\" aria-expanded=\"false\">Newsletter management<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1023\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1023\" tabindex=\"0\" hidden=\"hidden\"><p>Even if you don\u2019t want to create now your account, you might be interested in receiving our newsletter to stay informed via e-mail about promotional offers, news and any information relating solely to Italy Dream Design.<br \/>Cancellations can be made at any time with a simple e-mail request, without any formalities.<\/p><p><a class=\"button small secondary\" href=\"https:\/\/italydreamdesign.com\/en\/newsletter\/\" target=\"_blank\" rel=\"noopener\">NEWSLETTER SUBSCRIPTION<\/a><\/p><p>All personal data are protected by\u00a0<a href=\"https:\/\/italydreamdesign.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy<\/a>\u00a0laws and will never be provided to third parties for annoying advertisements.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1024\" aria-expanded=\"false\">How to place an order<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1024\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1024\" tabindex=\"0\" hidden=\"hidden\"><p>To place an order you must have your own account.<\/p><p>Placing your order is very simple, just add your selected items to the cart.<\/p><p>We try to create every articles\u2019 datasheet as full of images and details as possible, but if you have any doubts or questions please do not hesitate to contact us by:<\/p><ul><li>telephone: +393477960415<\/li><li>e-mail:\u00a0<a href=\"mailto:info@italydreamdesign.com\" target=\"_blank\" rel=\"noopener\">info@italydreamdesign.com<\/a><\/li><li>using the appropriate button \u201cAsk a question about this article\u201d visible in every article\u2019s datasheet<\/li><\/ul><p>Some items have several variations, for colour, size or other. In these cases be careful to choose exactly the custom features you want.<\/p><p>You can however easily modify it later, before confirming your purchase.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1025\" aria-expanded=\"false\">Cart<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1025\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1025\" tabindex=\"0\" hidden=\"hidden\"><p>Your selected items are visible in your cart.<\/p><p>If you own a voucher, enter your code to use it. You will see the total of your order automatically adapt.<\/p><p>From your cart, you can delete one or more products or change any colour, size or other options that you previously selected.<\/p><p>When your order is complete, you can go ahead verifying your shipping address and choose a payment method.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1026\" aria-expanded=\"false\">Payment<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1026\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1026\" tabindex=\"0\" hidden=\"hidden\"><p>You can pay your order directly through your\u00a0<strong>credit card<\/strong>, or you could prefer to make a\u00a0<strong>bank transfer<\/strong>.<\/p><p>Payments by credit card are secure on our website.<br \/>Italy Dream Design relies on\u00a0<strong>Axerve<\/strong>\u00a0by Banca Sella network and\u00a0<strong>PayPal<\/strong>\u00a0network to enable you to use most of your existing credit cards.<br \/>Your data will be managed directly by Banca Sella or PayPal and not by our servers, to guarantee your maximum security.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1027\" aria-expanded=\"false\">Shipment<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1027\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1027\" tabindex=\"0\" hidden=\"hidden\"><p>Italy Dream Design delivers the purchased items directly to your home.<br \/>Deliveries to the highest floors, of bulky or fragile items, are not a problem for us.<br \/>Just indicate your destination address, leave a telephone number to be contacted prior to delivery and please report any complex situations in advance (limited traffic areas, downtown, delivery to the floor without lift, need to use external elevators, etc.) to allow us to offer you the best service.<\/p><p>Our carrier, experienced and professional, specializes in furniture and delicate items transport.<\/p><p>If despite every extreme care, your article arrives damaged, you just have to write it (in the delivery paper that the carrier will ask you to sign) to obtain a free replacement as soon as possible.<\/p><p>For further information please check our\u00a0<a href=\"https:\/\/italydreamdesign.com\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">terms and conditions<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1028\" aria-expanded=\"false\">Warranty<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1028\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1028\" tabindex=\"0\" hidden=\"hidden\"><p><strong>MANUFACTURER WARRANTY*<\/strong>: every item purchased on our website benefits from a 2-year warranty starting from purchase time;<\/p><p><strong>MONEY BACK GUARANTEE*<\/strong>: delivered article is not as you expect? you changed your mind? with our 100% money-back guarantee, you have 15 days to notify it and be repaid;<\/p><p><strong>QUALITY<\/strong>: all of our products are rigorously selected and manufactured on your request, with more sophisticated materials and using the methods of traditional Italian craftsmanship, to give the utmost care in processing and details refining;<\/p><p><strong>HELPFULNESS AND LISTEN<\/strong>: our website allows you to select items, place an order and pay with total autonomy. Anyway, we never leave you alone: for any doubt, get a hint or any other request, a team of passionate and careful people will always be at your disposal. Send us an e-mail at\u00a0<a href=\"mailto:info@italydreamdesign.com\" target=\"_blank\" rel=\"noopener\">info@italydreamdesign.com<\/a>.<\/p><p>(* subject to our\u00a0<a href=\"https:\/\/italydreamdesign.com\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">terms and conditions<\/a>).<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Your account Account management Newsletter management How to place an order Cart Payment Shipment Warranty Your account Why I should have to sign in?We recommend to every visitor to sign in on our website.According to some data included in your account, while browsing or moving items in your cart (also during a simulation), you\u2019ll get [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-97004","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/italydreamdesign.com\/en\/wp-json\/wp\/v2\/pages\/97004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/italydreamdesign.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/italydreamdesign.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/italydreamdesign.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/italydreamdesign.com\/en\/wp-json\/wp\/v2\/comments?post=97004"}],"version-history":[{"count":0,"href":"https:\/\/italydreamdesign.com\/en\/wp-json\/wp\/v2\/pages\/97004\/revisions"}],"wp:attachment":[{"href":"https:\/\/italydreamdesign.com\/en\/wp-json\/wp\/v2\/media?parent=97004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}