Customer’s guide

Why I should have to sign in?
We recommend to every visitor to sign in on our website.
According to some data included in your account, while browsing or moving items in your cart (also during a simulation), you’ll get immediately the final price and the possible added transport costs (which depend also by geographical destination area).

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If you already created your account and want to modify it, you can do it here.

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Even if you don’t want to create now your account, you might be interested in receiving our newsletter to stay informed via e-mail about promotional offers, news and any information relating solely to Italy Dream Design.
Cancellations can be made at any time with a simple e-mail request, without any formalities.

NEWSLETTER SUBSCRIPTION

All personal data are protected by privacy laws and will never be provided to third parties for annoying advertisements.

To place an order you must have your own account.

Placing your order is very simple, just add your selected items to the cart.

We try to create every articles’ datasheet as full of images and details as possible, but if you have any doubts or questions please do not hesitate to contact us by:

• telephone: +393477960415
• e-mail: info@italydreamdesign.com
• using the appropriate button “Ask a question about this article” visible in every article’s datasheet

Some items have several variations, for colour, size or other. In these cases be careful to choose exactly the custom features you want.

You can however easily modify it later, before confirming your purchase.

Your selected items are visible in your cart.

If you own a voucher, enter your code to use it. You will see the total of your order automatically adapt.

From your cart, you can delete one or more products or change any colour, size or other options that you previously selected.

When your order is complete, you can go ahead verifying your shipping address and choose a payment method.

You can pay your order directly through your credit card, or you could prefer to make a bank transfer.

Payments by credit card are secure on our website.
Italy Dream Design relies on Axerve by Banca Sella network and PayPal network to enable you to use most of your existing credit cards.
Your data will be managed directly by Banca Sella or PayPal and not by our servers, to guarantee your maximum security.

Italy Dream Design delivers the purchased items directly to your home.
Deliveries to the highest floors, of bulky or fragile items, are not a problem for us.
Just indicate your destination address, leave a telephone number to be contacted prior to delivery and please report any complex situations in advance (limited traffic areas, downtown, delivery to the floor without lift, need to use external elevators, etc.) to allow us to offer you the best service.

Our carrier, experienced and professional, specializes in furniture and delicate items transport.

If despite every extreme care, your article arrives damaged, you just have to write it (in the delivery paper that the carrier will ask you to sign) to obtain a free replacement as soon as possible.

For further information please check our terms and conditions.

MANUFACTURER WARRANTY*: every item purchased on our website benefits from a 2-year warranty starting from purchase time;

MONEY BACK GUARANTEE*: delivered article is not as you expect? you changed your mind? with our 100% money-back guarantee, you have 15 days to notify it and be repaid;

QUALITY: all of our products are rigorously selected and manufactured on your request, with more sophisticated materials and using the methods of traditional Italian craftsmanship, to give the utmost care in processing and details refining;

HELPFULNESS AND LISTEN: our website allows you to select items, place an order and pay with total autonomy. Anyway, we never leave you alone: for any doubt, get a hint or any other request, a team of passionate and careful people will always be at your disposal. Send us an e-mail at info@italydreamdesign.com.

(* subject to our terms and conditions).